Operations Management Test Bank

INSTRUCTORS interrogation BANK Chapter 1 Introduction 1 Why would a selling major need a basic foundation in operations management? A) merchandising staff schedule work centers for most businesses B) Marketing staff mustiness tell apart how to design processes C) Marketing staff must be able to make decisions with the entire business in look D) Marketing staff must understand the technical processes behind manufacturing subject matter management C 2 The c are for of a product is define by A) The owner B) The potential customer C) The price initially paying(a) for the product being soldD) The actual cost of ownership over the products emotional state B 3 A critical difference between a product and a service is A) A product is tangible, but a service is not. B) A product is expensive, but a service is not. C) A product is often poor quality, but a service is not. D) A product is made with cheap labor, but a service is not. A 4 maven reason producers of products also provid e customers with go is A) They dont know any better. B) serve can be added at no cost. C) service differentiate them from competitors. D) Services argon easier to match to customer needs.C 5 One reason services are more difficult to manage than manufacturing is A) Services cant be stored as enumeration for later use. B) Service employees arent as pliable as manufacturing employees. C) Service customers are more demanding. D) Services cant define processes precisely. A 6 A B2B customer would value a product otherwise than a B2C customer because A) Businesses postulate more money to spend than consumers. B) Businesses must consider how much value the product will add to the products and services they sell.C) Consumers cant define quality very(prenominal) well. A) Services cant be stored as inventory for later use. B) Service employees arent as flexible as manufacturing employees. C) Service customers are more demanding. D) Services cant define processes precisely. A 6 A B2B cus tomer would value a product differently than a B2C customer because A) Businesses have more money to spend than consumers. B) Businesses must consider how much value the product will add to the products and services they sell.C) Consumers cant define quality very well. D) Consumers are not as concerned about costs as businesses. B 7 Profitability results from A) High sales prices B) Minimal workers with modest salaries C) The value being greater than the cost to create it D) Unintelligent customers C 8 An important part of a strategy is A) Writing good deal plans for processes B) Identifying suppliers of inputs to processes C) Establishing productivity measures for processes D) Identifying what target customers value D 9Timeliness is a critical dowry of value for a business because A) Timeliness has a direct dissemble on a businesss return on investment. B) Business owners are impatient. C) Businesses are typically late and need things right away. D) Most products spoil quickly. A 1 0 D In the resource/profit nonplus the resources used to create value are A) Time, materials, machines, and people B) Natural resources, living creature products, crops C) Labor, materials, cash, buildings, and transportation equipment D) Inventory, workforce, capacity, facilities